Controller: :hotel, :address, :city, :country. Contact: :phone - :email

This Privacy Policy explains how we collect, use, disclose, and protect personal data obtained during your reservation and stay, in line with applicable data protection laws.

1) What we collect

Identification and contact details (e.g., name, email, phone, address, ID/passport info where required by law).
Reservation and payment details (dates, room type, preferences, billing info - card data is processed by our payment provider).
Communication records (emails, requests, feedback).
Technical data (IP address, device/browser info, cookies-see below).

2) Why we process your data (legal bases)

Contract: To create and manage your booking and provide accommodation services.
Legal obligation: To comply with tourism, tax, and public-safety regulations.
Legitimate interests: Service improvement, security, fraud prevention, record keeping.
Consent (where applicable): Marketing communications or optional services.

3) Sharing and transfers

We may share data with payment processors, IT/service providers, and authorities when legally required. If data is transferred outside your country, we apply appropriate safeguards as required by law.

4) Retention

We keep personal data only as long as necessary for the purposes above and legal/record-keeping requirements.

5) Cookies

We use essential and functional cookies to operate the booking site and enhance your experience. You can manage cookies via your browser settings.

6) Your rights

Subject to law, you may request access, correction, deletion, restriction, objection, and data portability. To exercise rights, contact us at :email or :phone. You may also lodge a complaint with your local data protection authority.

7) Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss.

8) Updates

We may update this Policy to reflect changes in law or our practices. The latest version will be available on this page.